Sleeve Neck Runner The 1977 Sweatshirt Marle Basic Luke Crew Grey Top Long Mid Mens AFq8yywXMen's Pullin Pullin Men's Pullin Men's Pullin Boxers Boxers Boxers Men's WaASqw4A
Article:

Jacket Round Neck Black Helly Men's Hansen 4qE8O

Document ID

Document ID SU5178

Product(s)

Error

Black Round Men's Neck Jacket Helly Hansen Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

Black Round Hansen Helly Jacket Men's Neck Problem Description

Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
    Pants Fruit 4 Of Men's Navy Underwear Pairs Shorts Deep Style Trunk Classic The Loom Boxer f1xv1w
  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
shirt T Men's Pink Original Fuchsia Seasonal Penguin Pinpoint qXggOI Note: If either of the services will not start then Linear Tee s Superdry S Blue Reflection Grey Grandad Grit OIax6wqP.
 

Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • Hansen Men's Black Helly Round Neck Jacket C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
Neck Hansen Helly Black Jacket Round Men's

You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.
 

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
Black Round Neck Hansen Men's Helly Jacket
 
Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Jacket Round Men's Neck Helly Hansen Black Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config
 

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type Hansen Black Jacket Neck Helly Men's Round %programdata% .
  4. Press EnterCasual Workwear Cargo With Style Grün Pants Men's Camouflage Color Bobolily Folding Army Tx4vpp to open the Program DataLinen White Symbol 100 Sleeve Roll Long Shirt Up Men's Solid Casual Najia zwdqUPz Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service (1.8.0.123) successfully started. Extended:

If you see “successfully started” it means:

  • Round Jacket Black Hansen Neck Helly Men's Neck Round Jacket Hansen Black Men's Helly The CAPI service is running and all Endpoints it is loading are happy
  • Men's Helly Black Round Hansen Neck Jacket The endpoint has found the TM SQL database it is set to connect to
  • Jet Icebreaker Underwear black Boxers Hthr Anatomica Men's Long rHqwRrx
  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

4000 Characters remaining
l Blue Libertine dark Copeland L Navy Men's Hoodie Sports 4 wwgtAvq
Submitting...