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Document ID

Document ID SU5178



Summer Sweatpants Harlan Loose Trousers Long Men's Breathable Linen Cargo Black Pure Clothing Cotton Pants Saoye Fashion Sports Leisure Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

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Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • Long Harlan Saoye Men's Leisure Clothing Cargo Linen Loose Sweatpants Black Pure Breathable Fashion Pants Trousers Cotton Sports Summer C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
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You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
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Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Harlan Loose Cargo Sports Fashion Men's Summer Cotton Black Trousers Long Pants Leisure Clothing Saoye Breathable Pure Linen Sweatpants Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type Breathable Linen Cotton Long Harlan Trousers Fashion Cargo Pure Sports Leisure Black Clothing Summer Saoye Pants Loose Men's Sweatpants %programdata% .
  4. Press EnterFishtail Ak915 Desert Unissued Camouflage U Parka Genuine s Night qfB0nC5 to open the Program DataSleeve Short Sherman White Logo Ribbed T Large In Mens Ben Script shirt gWHvOH Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service ( successfully started. Extended:

If you see “successfully started” it means:

  • Summer Linen Men's Fashion Saoye Long Sweatpants Cotton Harlan Pure Black Sports Pants Leisure Cargo Trousers Loose Clothing Breathable Trousers Black Summer Fashion Men's Cotton Loose Pure Sports Clothing Cargo Pants Harlan Sweatpants Linen Saoye Long Breathable Leisure The CAPI service is running and all Endpoints it is loading are happy
  • Men's Black Linen Pure Loose Breathable Saoye Trousers Leisure Summer Pants Long Sports Fashion Clothing Cotton Harlan Sweatpants Cargo The endpoint has found the TM SQL database it is set to connect to
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  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

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