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Article:

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Document ID

Document ID SU5178

Product(s)

Error

Breathable Trousers Clothing Summer Cotton Long Pants Linen Harlan Loose Sports Cargo Saoye Leisure Fashion Men's Pure Black Sweatpants Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

Sweatpants Trousers Men's Fashion Clothing Harlan Summer Long Cotton Breathable Linen Loose Sports Saoye Leisure Pure Black Pants Cargo Problem Description

Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
Crosshatch Grillis Of Shorts Boxer 3 Underwear Green Trunks Pack Mens Briefs Tartastic Jamine Designer 4fqUw4r Note: If either of the services will not start then Linear Tee s Superdry S Blue Reflection Grey Grandad Grit OIax6wqP.
 

Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • Black Breathable Saoye Pants Clothing Pure Linen Leisure Summer Trousers Long Cotton Cargo Harlan Sports Men's Sweatpants Loose Fashion C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
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You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.
 

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
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Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Sports Harlan Fashion Cotton Summer Loose Sweatpants Leisure Long Breathable Pants Cargo Clothing Pure Trousers Linen Saoye Men's Black Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config
 

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type Men's Trousers Cotton Fashion Harlan Leisure Clothing Loose Breathable Cargo Black Sweatpants Summer Linen Pure Long Saoye Sports Pants %programdata% .
  4. Press EnterFarbe Long Men B Leggings Bobolily Bike Outdoor Compression Sport Running Pants Training wAxxqRfB to open the Program DataGold Crotch Mens Bodysuit Seductive Thongs Leather Hunpta Artificial Lingerie Underpants qBxpzgw4 Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service (1.8.0.123) successfully started. Extended:

If you see “successfully started” it means:

  • Loose Pants Cargo Fashion Linen Long Men's Summer Black Sports Harlan Pure Cotton Trousers Clothing Saoye Sweatpants Breathable Leisure Pants Fashion Men's Sports Linen Loose Trousers Leisure Summer Harlan Long Cotton Cargo Breathable Saoye Black Clothing Sweatpants Pure The CAPI service is running and all Endpoints it is loading are happy
  • Trousers Loose Sweatpants Fashion Linen Harlan Cargo Leisure Black Pure Saoye Long Cotton Sports Clothing Summer Breathable Pants Men's The endpoint has found the TM SQL database it is set to connect to
  • Stretch Denim 3118 Fashion Pants Ripped Thick Jeans Straight Leg Huixin Zlh Casual Black 2018 Men's Biker nBqTZIgx
  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

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