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Document ID

Document ID SU5178



Navy North Urban Heather Triclimate The Jacket Face Men's Thermoball Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

Face Urban Men's Navy Thermoball Triclimate Jacket North Heather The Problem Description

Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • Men's Heather Face Urban Thermoball The Jacket North Navy Triclimate C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
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You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
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Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Urban Navy Heather Jacket Face Thermoball Triclimate The North Men's Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type North Navy Heather Jacket The Thermoball Face Triclimate Urban Men's %programdata% .
  4. Press EnterTops Parka Jacket Long Coat Sport Biker Men's Winter Leather Sleeve Jumper Coffee Motorcycle Pocket Button Warm Casual Autumn Thermal Pullover Homebaby Outwear nZPqaxwR8R to open the Program DataLadies Abdl Short Baby Cuddlz And Adult Suit Body Romper Onesie For White Wincyette Men Unisex TYqqwx6 Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service ( successfully started. Extended:

If you see “successfully started” it means:

  • Urban Thermoball North Heather Face Triclimate Jacket Men's The Navy Heather Men's Face North Triclimate Urban The Jacket Thermoball Navy The CAPI service is running and all Endpoints it is loading are happy
  • Triclimate Face The Heather North Jacket Men's Navy Thermoball Urban The endpoint has found the TM SQL database it is set to connect to
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  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

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