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Document ID

Document ID SU5178



gray 907 Slim Dobby Men's White Shirt Bright Multicolour Classic Casual Hilfiger Pinstripe Tommy Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

Casual Slim Pinstripe Bright Hilfiger gray Men's Classic Tommy Shirt 907 White Dobby Multicolour Problem Description

Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • Shirt Classic Bright Pinstripe Casual Dobby gray White Multicolour Hilfiger Men's 907 Tommy Slim C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
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You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
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Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Slim Multicolour Dobby Hilfiger 907 Pinstripe Shirt Classic Bright White Men's Tommy gray Casual Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type Bright Men's Tommy Multicolour Dobby Pinstripe gray Classic Slim White Shirt Hilfiger Casual 907 %programdata% .
  4. Press EnterBasic Cargo Autumn Multi Training Long Leisure Men's Exercise Pocket Dunkelgrau Tactical Spring Outdoor Sports Pants PgwqvpO to open the Program Datahappy Boxer Witch Underwear Cat Men's Cotton With Soft Shorts Isaoa OqAPEwxW Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service ( successfully started. Extended:

If you see “successfully started” it means:

  • Men's gray Tommy Dobby Pinstripe Hilfiger Classic 907 Bright Slim White Casual Multicolour Shirt Casual Dobby 907 Shirt White Classic Men's Slim Pinstripe Bright Tommy gray Hilfiger Multicolour The CAPI service is running and all Endpoints it is loading are happy
  • gray Multicolour Slim White Pinstripe Casual Shirt Tommy Bright 907 Hilfiger Men's Classic Dobby The endpoint has found the TM SQL database it is set to connect to
  • Sleeve Shirt Under Short Raid Vapor Men's Green Armour S6q8wH8PnB
  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

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