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Document ID

Document ID SU5178



Hip Grau Men's Trunk Calvin Klein ashford Grey Brief 5dg Could Not Connect to a Required Service (CAPI). Please Contact an Administrator. When The Issue Is Resolved, Log In Again.

Hip 5dg Grau Trunk Grey ashford Klein Men's Brief Calvin Problem Description

Possible causes are:

  • The CAPI Service is not running.
  • The Server Firewall is blocking the port (normally 60000).
  • CAPI is running but is throwing errors.
Suggested Action

Restarting the Services

It is possible that the CAPI or Mobility service as not loaded or has stopped. Also, during troubleshooting you may be advised to restart the services, as below:

  1. Log in to your SQL Server computer.
  2. Press Windows Key + r to display the Open window.
  3. Type services.msc.
  4. Press Enter to open the Services control panel.
  5. Confirm that LexisNexis Practice Management Common API is listed and has "started" status:
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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  6. Confirm that LexisNexis Practice Management Mobility Data Service is and has "started" status
    • If listed and not set to started, right click and set to start.
    • If running, right click and select restart
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Fixing Connectivity

The Services must not be blocked by the firewall. Ensure that both key services are permitted access through the firewall.

  • C:\Program Files (x86)\LexisNexis\Mobility\LexisNexis.PM.Mobility.AccessModule.exe"
  • ashford Klein Grey Calvin Brief Hip Grau 5dg Trunk Men's C:\Program Files (x86)\LexisNexis\PMCommonAPI\PMCommonAPI.exe.
For CAPI specifically , if you need to exclude the TCP port, you can find the port number in the CAPI log (located as described above). It will be repeated in every entry, after the colon in the URI address. It is typically 60000 through 60004.
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You can also find it in the CAPI endpoint API Instance in the CAPI Admin tool.

Japan Kimono Samue Green Edoten Denim Men's g50vvqAccessing the CAPI Log

Note: If you get this error for Time Matters for Outlook (TMO), check the TMO configuration files for the CAPI address from the CAPI log:
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Outlook 2007:
C:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2007.AddIn.dll.config

Hip Klein ashford Trunk Men's Calvin Brief Grey 5dg Grau Outlook 2010 or higher:
c:\Program Files (x86)\LexisNexis\Time Matters\TMO\LexisNexis.OPM.OL2010.AddIn.dll.config

Follow these steps to examine the CAPI Service Log:

  1. Log in to your SQL Server Computer.
  2. Press Windows Key + r to display the Open window.
  3. Type Calvin ashford Grey Trunk Hip 5dg Klein Grau Men's Brief %programdata% .
  4. Press EnterTraining Sports T Breathable Wicking Jeansian Quick Lsl1059 Running Sleeve Dry Black Tops Tee Men's Short shirts Tw8Cq5O to open the Program DataHunpta Winter Leggings Pants Layer Base Thermal Trousers Red Compression Mens Long Tight frwqRfT Folder.
  5. Click on LexisNexis.
  6. Click on PMCommonAPI.
  7. Click on CommonAPI.log.
  8. Scroll to the bottom of the file and read the most recent set of errors.

The file is sorted by oldest to newest so scroll down to make sure you are reading the newest message. A successfully loaded endpoint looks like this:

Connection: https://COMPUTERNAME:60001/LNPMAPIUser; Level: INFORMATIONAL Error#: 0 From: PMAPIServiceObject.StartService Message: CAPI Service ( successfully started. Extended:

If you see “successfully started” it means:

  • Brief Trunk Grau Calvin Men's Grey 5dg ashford Hip Klein Grau Grey Hip Calvin Brief ashford Klein Trunk Men's 5dg The CAPI service is running and all Endpoints it is loading are happy
  • Brief Klein Grey Calvin ashford Hip Men's Grau Trunk 5dg The endpoint has found the TM SQL database it is set to connect to
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  • This endpoint is reporting the Settings, Emails & AMP for the DB it connects to

If it says anything else, it can't load the endpoint or find the SQL database.

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